Key Highlights
- Charter Communications selects AWS as its GenAI provider, integrating Amazon Q Developer across its engineering ecosystem.
- GitLab Duo with Amazon Q Developer to streamline software development, boosting speed, automation, and code quality.
- Companies to co-deploy agentic AI solutions across Charter’s operations, enhancing customer experience and service reliability.
Charter Communications has announced a major partnership with Amazon Web Services (AWS) that makes AWS one of Charter’s strategic generative-AI (GenAI) providers.
Under this strategic agreement, the partnership is expected to significantly elevate Charter’s software development capabilities, operational efficiency, and customer experience, which are key priorities for the company as it expands its digital transformation initiatives. They use advanced AI tools to boost efficiency and innovation.
This move positions Charter to adopt AI-driven development, enabling its engineers to accelerate product rollouts, automate repetitive tasks, and deploy smarter solutions across its Spectrum Internet, TV, and Mobile services.
GitLab Duo and Amazon Q Developer Become Standard Tools
As part of the agreement, Charter has standardized its software processes using GitLab Duo paired with Amazon Q Developer, AWS’s most advanced AI-powered coding assistant. The tool provides agentic capabilities, intelligent automation, and deep support for data, AI, and machine-learning workflows.
Jake Perlman, the executive vice president and the chief technology and information officer at Charter Communications, said, “Innovative technology from AWS provides opportunities to both leverage developer tools and build agentic solutions across the company.”
He adds, “AWS technology enables us to develop AI-powered solutions that enhance our capabilities, ultimately improving customer experience, employee experience, and the overall performance and reliability of our services. We look forward to continued collaboration with AWS, applying AI across our business.”
Agentic AI to Transform Charter’s Operations
The collaboration between the two companies extends beyond development workflows. AWS and Charter will jointly pursue agentic AI initiatives across Charter’s broader operations, aimed at improving network reliability, customer service efficiency, and real-time connectivity for Spectrum’s residential and business customers.
Jan Hofmeyr, VP of telecommunications at AWS, emphasized Amazon Q Developer’s role in enabling enterprises to build software “faster and more efficiently than ever before,” while also highlighting Charter’s access to advanced tools such as Claude Sonnet 4.5 and the new AWS AI companion, Kiro.
Why This Matters
For Charter, this move is about more than just adopting AI; it’s an operational overhaul. By embedding AI deeply into development and operations, the company is looking to drive long-term efficiencies and deliver better, more reliable services to its customers.
As telecom companies race to bring AI into their core, this deal signals how cloud and AI are reshaping even traditional broadband providers. If anything, Charter is betting big that GenAI isn’t just an add-on, it’s central to its future.